eReg Help
How do I
perform a Program Search?
How do I
register for a program?
How do I view
the items in my shopping cart?
How do I
view my account information?
How do I
perform a credit card payment?
How do I
withdraw from a program?
How do I
transfer to a different program?
How do I perform a Program Search?
Understanding the Program Search screen
There are 2 types of searches
you can use to find the program you wish to register for: ‘Program or Location’
and ‘Class Number’.
- Select the ‘Program or Location’ option on the
Program Search screen
- Choose your search criteria.
Category - describes the program type.
Example:
Aquatics, Lifesaving, Microsoft, Art, Dance.
Note: You
will find most swim lessons under Red Cross Programs
Program – provides the breakdown for a category.
Example:
Aquatots, Bronze Star, Microsoft Word, Jazz Dance
Level - provides the breakdown for a program into segments based on
experience or age. Example: Level 1, Beginners.
Location/Facility – identifies the City facility where the Program is
held.
Class start date between – identifies the date on which the class starts.
- Once you have selected all the search criteria
you want to fill in click “Search for Class”
- Examining results
If
matches are found, you will see a list of programs that meet your search
criteria. To view more information on a particular program, select the
underlined word in the Program column.
In
some cases you will notice multiple numbers on the bottom line of the grid.
This means that multiple pages of matches where found. Simply click on the page
number you wish to view.
If
no matches are found, you will need to change your search criteria and try
again.
- Select the ‘Class Number’ option on the Program
Search screen
- Enter a class number and click ‘Search for Class’
- Examining Results
If
a match is found, you will be redirected to a program information screen where
you can find out all you need to know about the class.
If
no match is found, please try a different class number.
How do I
register for a program?
Once
you have completed a program search you will be
redirected to the program information screen. On this screen you will notice
two buttons one will say ‘Back’ and the other will say ‘Register’. The ‘Back’
button will redirect you back to the program search screen. The ‘Register’
button will redirect you to a screen which allows you to select the family
members you wish to register for the course. (NOTE: you must have a eReg
username and password to register for a class.)
If
you clicked the ‘Register’ button on the Program Information screen you will be
brought to the Family Member Selection page. Check off the family members you
wish to register for the selected class. (The class name is set in bold for
easy reference) Once you have chosen the appropriate family members click the
‘Continue’ button to continue with the registration process.
The
next step in the registration process is the shopping
cart.
Once
you have completed the online payment you will be
brought to the ‘Program Confirmation’ page.
NOTE:
Print a copy of the confirmation to bring with you on the first day of the lesson.
Understanding the ‘Program Confirmation’
page
How do I
view the items in my shopping cart?
To
view the items in your shopping cart, click the ‘ShoppingCart’ option on the
eReg menu.
Understanding the shopping cart screen
How do I
perform a credit card payment?
After
selecting the ‘Check Out’ option on the shopping cart
page you will be brought to the ‘Online Payment’
screen. After filling in the required information click the ‘Submit’ button
to process the payment.
Once
your payment is accepted, you will then be redirected to the ‘Credit Card’ receipt page.
NOTE:
Print a copy of this page for your own reference.
Understanding the ‘Online Payment’ page
Understanding the credit card receipt
page
How do I
view my account information?
To
view your account information, click the ‘Your Account’ option on the eReg
menu.
Understanding the ‘Family Account
Information’ Screen
How do I withdraw from a program?
You can withdraw from a
program with the assistance of our Customer Service Receptionists by phoning 403.502.8566
or 403.529.8320, or by withdrawing in person at the Family Leisure Centre or
Crestwood Recreation Centre during regular hours of operation.
NOTE: Refunds for withdrawal
of a program will be accepted up to 48 hours prior to the commencement of the
class. An administration fee of $10.00
will be applied.
How do I transfer to a different program?
You can transfer to a
different program with the assistance of our Customer Service Receptionists by
phoning 403.502.8566 or 403.529.8320, or by transferring in person at the
Family Leisure Centre or Crestwood Recreation Centre during regular hours of
operation.